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Business tips & tricks

simPRO Connect Live Payments – 5 tips to getting started


by Brad Halcrow
August 29, 2014
Live Payments

The Mobile Payment revolution is snow balling. Get on board with these fast tips to educate your clients and get those jobs paid.



1. Set the expectation.



Field techs should mention any payment options available to the customer when they arrive on site.

For example:

"How will you be paying today? Did you know we have credit card facilities?"


Then once the job is done, the customer will be waiting ready to use their card to pay.

2. Advertise, it’s a point of difference.



Be sure to advertise your payment facility and any associated promotions in all your marketing material, particularly your website. It shows you're ahead of the game. You're a progressive, efficient business offering customers options.

3. Offer incentives.



For example:

"By paying on the spot you’ll receive 5% off the cost of ...”.


It's saving you administration costs and saving the customer time so consider passing on the savings.

4. Emphasise customer service.



Ensure your staff are comfortable dealing with clients face to face. The interaction during payment is another opportunity to leave a good impression with friendly customer service.

5. Remind them it's safe.



simPRO Connect uses IntegraPay's secure gateway which is PCI (Payment Card Industry) DSS, Level 1 compliant.

Learn more about Connect Live Payments here

http://vimeo.com/97388193
Author


Lover of strong coffee, craft beer and retro motorcycles. Sharing stories as Journey Partnership Manager for simPRO Software.

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