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Cityfire & Electrical Services Ltd – Case Study

by Brad Halcrow
April 23, 2013
Cityfire & Electrical Logo

Cityfire is a UK-based fire maintenance company that services over 1000 sites. They provide fire systems, emergency lighting, access control, general maintenance and servicing.

Paul, the owner of Cityfire & Electrical Services Ltd, discusses how simPRO has changed their business processes and enhanced their workflow efficiency.

On Field Mobility & Job Management

With ten staff in the field and seven working in the office, streamlining workflow and business process was paramount to Paul.

“We needed to get something that would allow us to go paperless. Something that would work on the road. All our boys on the road use iPads now to do all their jobs.”

simPRO manages their entire workflow ensuring no leads are lost, job progression is monitored and each job is invoiced on time.

“Through simPRO we use a system of quoting jobs (which is very useful), individual jobs and job tracking, from when we put the job on until we invoice it and get paid. And the full reporting. So we use it quite a lot in the business.”

On Growing & Improving the Business with simPRO

“There is still a lot more to use but we are gradually building into that.”

As the owner of the business, Paul wants to know the status of all his jobs and be able to track invoicing and manage cashflow.
“The best thing is the job tracking. From placing the job on the system to tracking the jobs and invoicing the jobs, and then seeing the invoices get paid and having that confirmation. That has been the best thing about it.”

How Cityfire is perceived in the fire industry is also a high priority for Paul. Using iPads in the field and generating instant reports for clients enhances his business profile.

“I can organise the business more and be seen as being more progressive in our industry.”

Paul also has plans of utilising the new eForms in V11.

“We are looking forward to the V11 forms, we will obviously have teething problems but we are growing the business looking to expand into extinguishers, and setting systems up to run automatically.”

Cityfire has been using simPRO for two years and anticipates a fruitful relationship into the future.

“simPRO has worked well for the last two years and it will help us grow our business.”


Lover of strong coffee, craft beer and retro motorcycles. Sharing stories as Journey Partnership Manager for simPRO Software.

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