The simPRO Blog

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Using the force to create a positive company culture

It seems, nowadays, that everywhere you look you’ll see something related to ‘culture’ and the benefits of a good company culture -- and of course the disadvantages of a bad one. So what is this ‘culture’ I speak of?

If you do a Google search for ‘company culture’ you'll get a few different definitions -- but at simPRO we don’t have a culture policy as such. I don’t believe you can define it in a paragraph or three, but I like to think of it as a force or momentum that invisibly swirls around the building or company.

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API Love

Here at simPRO, we love integrating with other great cloud products, such as accounting software solutions Quickbooks Online, Xero, and MYOB (to name a few). We’ve also had many great products integrate with us, such as Groundplan takeoff software and SyncEzy (Infusionsoft) marketing software.

For those of you who may not know, API (Application Programming Interface) makes it possible for different applications to connect and communicate with each other. We’ve set out to make the simPRO API more powerful and even easier for other developers to integrate with us, so we can offer users even greater functionality.

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A metric is a measurement – not a goal

First-time fix rate, response time, parts expense, reliability, customer satisfaction – these are all ‘big hitters’ in the list of key performance indicators (KPIs) for field service. Many service organizations look to these and other KPIs as a means to determine effectiveness and profitability.

However, just as teaching to improve test scores is a sure way to keep a child from getting a well-balanced education, creating poorly thought-out KPI improvement programs or setting KPI goals for service techs can lead a service team to take a lopsided approach to their jobs.

It’s important to keep a proper perspective when it comes to using metrics in the field service world, or you might end up sacrificing one KPI to improve another.

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Why do I need a business plan?

Do you want to expand your business, be more competitive in your industry and achieve certain goals?

If you answered yes to any of the above, you need a business plan!

Whether you’ve just started out or you’ve been running your business for years, business planning can be the key to your success.

We've laid out three key reasons why you need to get started on your business plan today.

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5 simple tips for speedier invoicing

Many small businesses must take care of their own invoicing, but many view the task as a chore. This could explain why the average business takes a week to send an invoice – and for some businesses, up to two months.

While it may be a pain in the neck, prompt and efficient invoicing is vital to the success of a business.

According to research by accounting software provider Xero, small businesses are paid, on average, two weeks late. A recent UK survey found an even longer delay of 21 days.

There are methods you can use to speed things up, though. From tightening payment terms, to chasing invoices more aggressively, to simply getting your invoices out faster – these are just a few of many examples you can use to help keep the cash coming in.

Avoid the dreaded cash crunch that spells the end for many small businesses with these five tips for better – and faster – invoicing.

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Avoid these 4 estimating errors to improve your profitability

The profitability of any job undertaken by a field services business can vary significantly from expectations at the time the estimate for that job was created. Removing this variability and delivering consistent profits should be the goal of every business owner. Being able to accurately forecast profit is largely based on the ability to develop accurate estimates and adopt a disciplined approach to the project. There is a common misconception that when profits are lost, the loss occurs after the project has started and is due to circumstances beyond the business’s control. The reality is that when contractors lose money, the loss is most often a result of mistakes in the cost-estimation process. Here are some of the most common estimating mistakes that might be putting your business at risk, and what you can do about them.

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